Shipping & Returns
Proline's Shipping Policy
We strive to deliver products purchased from proline india in excellent condition and in the fastest time possible. For all purchases of Rs500/- or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs50/- will be applicable to all orders under Rs500/-.
· If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including shipping charges.
· If you cancel part of the order, shipping charges will not be refunded.
· If you return an order delivered to you, original shipping charges will not be refunded. And Rs100/- would be charged to you if we arrange for the pick up for your returns.
What Are The Shipping Charges On Proline’S Products?
Proline offers free shipping within india on all products if your total order amount is Rs500/- or more. Otherwise Rs50/- will be levied as shipping charges.
How Long Will It Take To Receive The Ordered Products?
We attempt to process every order and ship within 24 hrs. Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering. Depending on the shipping address within india, post ordering, this should take 5-7 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment.
Does Proline Deliver Products Outside India?
Proline does not deliver products outside India. You can place an order on our website from anywhere in the world; however please ensure that the delivery address is within India.
How Do I Know My If My Area Is Serviceable Or Not? Can I Opt For Cash On Delivery Payment In My Area?
If you want to know whether your area is serviceable or not, you can call us at +919620900049 (9.30 am to 6 pm from Monday to Friday) and provide your pin code. We will be inform you about the serviceability i ordered from Proline before, and it was delivered to my pin code; but now I am not able to place an order to my address!
There are some pin codes which were serviced by Proline earlier, but are unserviceable now due to courier issues. If you are trying to place an order using one of these pin codes, we will not be able to take your order. You may provide a different address with a serviceable pin code in order to successfully place your order. Please contact our customer care at +919620900049 (9.30 am to 6 pm from Monday to Friday) to know which pin codes are serviceable.
On Proline's website, it says 24 hours dispatch, but it takes much longer to deliver. Why?
Orders are processed and shipped out of our warehouse within 24 hours. After dispatch, it may take 5-7 business days for the order to be delivered to its delivery address.
What Will Be The Mode Of Delivery?
Proline has partnered with aramex and dtdc for shipment of products in india. Depending upon your location and reach, we also employ other domestic but reliable service providers to deliver products.